Everything you need for customer messaging
WhatsApp, SMS, Email, AI, CRM, and Analytics — all in one platform built for growing businesses.
Connect WhatsApp your way
WaSMS supports both a free QR-based WhatsApp connection and the WaSMS WhatsApp API (Cloud-API-equivalent). Start free, upgrade when you’re ready.
- Free WhatsApp connection via QR scan — no API account needed
- WaSMS WhatsApp API (Cloud-API-equivalent) with templates and catalogs
- Multiple WhatsApp numbers on one account
- Automated message scheduling and drip sequences
Reply intelligently, 24/7
Train WaSMS on your knowledge base and let the AI handle common queries automatically. Powered by RAG (retrieval-augmented generation) so answers are always grounded in your content.
- Custom knowledge base with PDF, URL, and text sources
- Multi-provider AI support (OpenAI, Claude, Gemini)
- Smart escalation to human agents when needed
- Conversation history awareness for contextual replies
Reach customers everywhere
Build and launch campaigns across WhatsApp, SMS, and Email from a single campaign builder. Segment your audience, personalise messages, and track every result.
- Visual campaign builder with drag-and-drop steps
- Audience segmentation by tags, behavior, and attributes
- A/B testing for messages and sending times
- Real-time delivery and open-rate tracking
Every conversation in one place
Stop switching between apps. WaSMS brings all your WhatsApp, SMS, and email conversations into a single real-time inbox powered by WebSockets.
- Real-time message sync across all channels
- Team inbox with agent assignment and notes
- Labels, filters, and saved views
- Mobile-friendly for on-the-go support
Know every customer deeply
Built-in CRM that auto-enriches contacts from every conversation. View the full history of every customer and manage deals in a visual pipeline.
- Auto-create contacts from inbound messages
- Custom fields and contact tags
- Deal pipeline and activity timeline
- Import/export via CSV
Data-driven messaging decisions
Understand what's working and what isn't. WaSMS gives you campaign analytics, engagement scoring, and channel performance breakdowns in real time.
- Campaign performance: sent, delivered, read, replied
- Contact engagement scoring
- Channel comparison (WA vs SMS vs Email)
- Exportable reports in CSV and PDF
Explore all features
Deep-dive into every capability WaSMS offers
AI Brain
RAG-powered auto-replies from your knowledge base
Analytics
Deep campaign and engagement analytics
CRM
Contacts, deals, and activity timeline
WhatsApp API
Own WhatsApp API (Cloud-API-equivalent) with templates and catalog
WhatsApp Marketing
Campaigns, retargeting, and automation
SMS Campaigns
Bulk SMS via Android gateway
Shopify + WhatsApp
Order notifications and cart recovery
WooCommerce + WhatsApp
WooCommerce order alerts on WhatsApp
Ready to transform your customer messaging?
Join thousands of businesses already using WaSMS.
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