Agentic AI: not just replies — actions.
Reply is the smallest thing an AI can do. WaSMS lets your AI book calls, chase follow-ups, tag hot leads, route conversations, kick off campaigns, and update the CRM — with your approval at first, then fully autonomous once you trust it.
AI Actions timeline: 'Tagged 12 contacts as trial-abandoned', 'Booked a demo for Sara — 15:30 Tue', 'Escalated ticket #482 to Ali', with approve/undo controls.
How AI Actions run
Pick the actions to enable
Toggle actions per workspace: send follow-up, tag contact, escalate, book meeting, launch campaign, update deal, call webhook.
Approval-first mode
The AI queues actions with a preview. You tap approve — or edit inline. Great for the first weeks of trust-building.
Autonomous mode, per action
Once you trust an action, flip it to autonomous. The AI runs it inline, logs the reason, and you keep an audit trail.
- Approval-first, then per-action autonomy
- Every action logged with the AI's reasoning
- Rate-limited so runaway loops are impossible
- Custom actions via webhook — trigger anything
- Works on inbound and outbound events
- Undo one-tap for autonomous actions