02 · Memory
An AI that remembers each customer and answers from your own knowledge.
Two kinds of memory work together. Your knowledge base holds what you add: documents, web pages and FAQs. Customer memory is a short note on each contact that the AI writes from your chats and uses the next time they write. Both run on your own AI key.
- Free plan
- No card needed
- No fees per message
How the memory layer works
1
Add what you know
Upload documents, web pages and FAQs. When a question comes in, the AI looks up the parts that match.
2
It writes a note on each customer
After a few messages, the AI writes a short note about the customer: what they bought, where they are, what they still need. It never keeps card numbers, passwords or codes.
3
It uses both when it answers
Answers and follow-ups use your knowledge and the customer's note. A confidence level you set decides when the AI answers by itself and when it leaves the chat for your team.
- Runs on your own AI key, with the AI company you choose
- Read or clear each customer's note on their contact page
- Customer memory turns off with one switch
- Never keeps card numbers, passwords or codes
- A confidence level decides when the AI answers by itself
- Kept apart for each organization: your data stays in your account