03 · Actions
Reports that read like a summary of your business.
Message counts are cheap. WaSMS reports show what your AI has actually learned — the questions customers ask most, the answers that close, the channel each segment prefers, the intents your team keeps escalating.
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Reports page: top intents chart, channel mix, resolution rate over time, and 'what the AI is still unsure about' panel.
What you can see
1
Volume and mix
Messages by channel, by hour, by day. Where your audience actually lives, updated in real time.
2
AI resolution + confidence
How often the AI answered on its own, its confidence distribution, and which intents it keeps deferring to humans.
3
Business signals
Top intents, top questions, top objections, top winning replies. The stuff a founder actually wants to know.
- Top intents + top winning replies
- AI auto-resolve rate + confidence histogram
- Channel mix per segment (WA vs SMS vs email)
- Team performance leaderboard
- Contact engagement scoring over time
- CSV / PDF export on every view