Connect your email channel

WaSMS supports email as a first-class channel. Inbound emails appear in your conversation inbox alongside WhatsApp and SMS. Powered by Brevo.

1. Add an email channel

1. Go to Channels → + Add channel → Email.
2. Enter the from-address (e.g. [email protected]) and display name.
3. WaSMS provisions a unique reply subdomain (e.g. r-abc123.wasms.net) and inbound token.

2. Add DNS records

• SPF — v=spf1 include:spf.brevo.com ~all
• DKIM — two CNAMEs WaSMS shows you
• MX (for inbound) — r-abc123.wasms.net → mx.brevo.com (priority 10)

Propagation takes 5-30 minutes. WaSMS auto-checks and marks Verified.

3. Send a test

Send a test email to yourself. Check it lands in Inbox (not Spam) and Reply comes back to WaSMS.

Troubleshooting

• Landing in spam — verify SPF + DKIM are correct (use mxtoolbox).
• Replies not coming in — check MX points to your r-XXX.wasms.net subdomain.
• Channel stays unverified — wait 15 minutes, click Re-check.