Managing multiple WhatsApp numbers
Connect more than one WhatsApp number from the same workspace so multiple brands/regions share one inbox.
Last updated 2026-05-31
Each workspace can connect multiple WhatsApp numbers. All inbound messages land in the same shared inbox, but each conversation is tagged with the receiving number.
Add another number
- Make sure your gateway is online.
- Go to Dashboard → Channels.
- Click + Add WhatsApp number.
- Scan the new QR with the new phone’s WhatsApp.
The single gateway can host multiple numbers — you do not need a second VPS unless you want isolation.
Per-plan limits
- Free — 1 number
- Starter — 2 numbers
- Growth — 5 numbers
- Custom — configure during checkout
Routing outbound
When you reply, WaSMS automatically uses the same number that received the inbound. For campaigns, pick the sending number. For API sends, include account_phone in the request body.
Best practices
- One number per brand — keeps conversations clean and compliant.
- Different countries = different VPS regions.
- Keep all gateways online; offline number = lost inbound.