Train the AI on your knowledge base
Upload docs, paste FAQs, sync URLs — teach the AI everything it needs to answer your customers correctly.
Last updated 2026-05-31
The AI is only as good as the knowledge you give it. WaSMS’s knowledge base accepts multiple source types and embeds them so the AI can retrieve the right answer at reply time.
Where to add knowledge
Go to AI Brain → Knowledge Base. You can add:
- File upload — PDF, DOCX, TXT, MD.
- Pasted text — for short FAQs.
- URL crawl — paste a URL; we fetch periodically.
- Q&A pairs — highest precision.
What to include
- Pricing & plan details
- Product features and limitations
- Common how-to steps
- Return/refund/cancellation policy
- Shipping & delivery info
- Support hours
What NOT to include
- Internal-only info — AI may surface to customers.
- Outdated content — delete old PDFs when policies change.
- Customer PII — never paste real customer data.
How retrieval works
When a customer messages, we embed their question, find top 5 relevant chunks from your KB, feed them as context. AI is instructed to answer only from your KB — otherwise escalate.
Plan limits
Free = 5 KB sources, Starter = 25, Growth = 100, Custom = configure.